Privacy and Terms
Who We Are
Tranzaura Limited (“Tranzaura”, “we”, “us”, or “our”) is a technology company providing fleet safety, compliance, and communication software solutions to commercial transport and logistics businesses.
We are committed to protecting and respecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK GDPR, and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website (www.tranzaura.com) or use our products and services (including FleetNow, Driver Connect, and related Tranzaura applications).
If you have any questions, please contact us using the details in Section 15 below.
Data Controller & Supervisory Authority
Tranzaura Limited
3 Pery Square, Prior’s-Land, Limerick, Ireland, V94 RT1X
Email: privacy@tranzaura.com
Supervisory Authority: Irish Data Protection Commission — www.dataprotection.ie
Depending on the product or service, we may act as:
a Data Controller (e.g. for website users, marketing, and support contacts), or
a Data Processor on behalf of our business customers (for data entered or uploaded by customers into our platforms).
Where we act as a processor, the customer remains the data controller, and our obligations are governed by a Data Processing Agreement (DPA).
Personal Data We Collect
We collect personal data in the following categories:
A. Information You Provide to Us
Name, email address, phone number, job title, company name, and other business contact details.
Information submitted via website forms, demo requests, or customer support interactions.
Account credentials when you register or log into a Tranzaura platform.
Billing and payment details where applicable.
Feedback, survey responses, or other communication content.
B. Information Collected Automatically
IP address, browser type, device type, operating system, referring URLs, and usage logs.
Data collected via cookies and similar technologies (see our Cookie Policy for full details).
Platform usage metrics and diagnostic data (e.g. crash logs, performance data).
C. Data Processed via Our Services
When customers use our software, we may process operational and driver-related data on their behalf — such as vehicle details, driver ID, location, compliance checks, and communications.
In these cases, Tranzaura acts as a Data Processor, and our customers are responsible for ensuring appropriate legal grounds for such processing.
How We Use Personal Data
We use your personal data for the following purposes and legal bases under GDPR:
| Purpose | Lawful Basis |
| To provide and manage access to our services and platforms | Contract performance |
| To respond to your inquiries, requests, or support tickets | Legitimate interest (customer support) |
| To send you product updates, service notices, or account information | Contract performance / Legitimate interest |
| To send you marketing communications and newsletters (where you have opted in) | Consent |
| To improve our website, products, and services through analytics | Legitimate interest |
| To comply with legal obligations (e.g. invoicing, audit, tax) | Legal obligation |
| To protect our systems, prevent fraud, and ensure cybersecurity | Legitimate interest |
We will never sell or rent your personal data to third parties.
Legal Bases for Processing
We only process your personal data when we have a lawful basis to do so under Article 6 of the GDPR. These may include:
Consent — where you have given us clear consent (e.g. for marketing emails or optional cookies).
Contract — where processing is necessary to perform a contract with you or your organisation.
Legal Obligation — where processing is required to comply with applicable laws.
Legitimate Interests — where we have a legitimate business interest that does not override your rights and freedoms (e.g. improving our services or ensuring IT security).
How We Share Personal Data
We may share personal data with:
Service providers / sub-processors who support our business (e.g. hosting providers, CRM systems, analytics, payment processors, email platforms).
Business customers (if you are their user, e.g. a driver or employee).
Professional advisors, auditors, and regulators as required by law.
Authorities or legal bodies where necessary to comply with legal obligations or respond to lawful requests.
All third-party processors are bound by written contracts ensuring they process your data securely and only under our instructions.
Sub-Processors & Service Providers
We use a limited number of trusted sub-processors:
– Microsoft Azure — Hosting SaaS platform (EU & UK; SCCs)
– Blacknight Solutions — Website hosting (Ireland)
– HubSpot — CRM, marketing automation (US; EU–US Data Privacy Framework & SCCs)
– Google Analytics — Website analytics (EU/US; EU–US Data Privacy Framework & SCCs)
International Data Transfers
Where personal data is transferred outside the EEA or UK, we ensure adequate safeguards, such as:
– EU–US Data Privacy Framework
– Standard Contractual Clauses (SCCs)
– Encryption and technical protections
Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by applicable law.
When data is no longer needed, we securely delete, anonymise, or aggregate it.
Typical retention examples:
Contact and Marketing data: up to 2 years after last engagement (unless consent withdrawn)
Customer and Account data: retained for the duration of your account and a reasonable period thereafter for audit/legal purposes
Support records: up to 12 months after closure
Analytics data: typically 14 months
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
Encryption in transit (TLS/SSL)
Access controls and authentication
Data minimisation and audit logging
Regular vulnerability testing
Employee confidentiality and data protection training
While we take every reasonable precaution, no system is completely secure. In case of a data breach, we will act in accordance with GDPR notification requirements.
Data Subject Rights
Under GDPR, you have the following rights:
Access – Request a copy of your personal data.
Rectification – Correct inaccurate or incomplete information.
Erasure (“Right to be forgotten”) – Request deletion of your personal data.
Restriction – Limit how we process your data.
Portability – Receive your data in a structured, machine-readable format.
Objection – Object to processing based on legitimate interests or direct marketing.
Withdraw consent – Withdraw consent for any processing based on consent.
To exercise these rights, please contact privacy@tranzaura.com.
We will respond within one month as required by GDPR.
You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland (www.dataprotection.ie) or your local supervisory authority.
Marketing Communications
You can opt out of marketing emails at any time by:
Clicking the “unsubscribe” link in our emails, or
Contacting marketing@tranzaura.com
We will retain minimal data to record your opt-out request as required by law.
Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for their privacy practices, so we recommend reviewing their policies before submitting personal data.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any future material changes will be posted on our website with an updated “Last updated” date.
Continued use of our website or services indicates acceptance of the updated policy.
Contact Us
For privacy inquiries or to exercise your rights, contact:
Data Protection Contact
Tranzaura Limited
3 Pery Square, Prior’s-Land, Limerick, V94 RT1X
Email: privacy@tranzaura.com
If you believe we have not handled your personal data properly, you may also contact the Data Protection Commission (DPC) at www.dataprotection.ie.