Please submit your support ticket in the form below and a member of our dedicated support team will be in contact as soon as possible
12. WTD Demo
The URL to the TranzTacho website is: “https://www.tranztacho.ie/ttms”
If you cannot access this webpage it may be due to internal company IT policy. You should contact your IT department to get an exception made for “https://www.tranztacho.ie” if necessary.
You can get your Tranzaura CA to check that your username is correct and reset it if necessary.
Tranzaura administrators do not keep usernames on file, but can reset your existing password if necessary
You can get your Tranzaura Client Administrator to check on the TranzTacho “Users” page that your username is correct and reset your password if necessary.
Tranzaura administrators do not keep usernames on file but can reset your existing password and issue you a new one if necessary.
“Tranztacho.ie” should be entered as Tranztacho server details.
Windows XP operating system requires microsoft “dot net framework SP1” to be installed for the upload to install correctly.
Windows 7 onwards does not have this requirement.
Internet Explorer 8 and later have no known issues with install.
Google Chrome requires an extension “ClickOnce for Google Chrome” to be installed prior to download. This extension can be found in the Google Chrome store or by entering “ClickOnce for Google Chrome” into Google.
Mozilla Firefox requires the add-on “Microsoft .NET Framework Assistant ” to be installed prior to download. This add-on can be downloaded directly form the Local App install page.
A range of internal company IT issues may also need to be addressed. You should contact your IT department to get an exception made for “https://www.tranztacho.ie” if necessary.
“Unable to upload the data. “Some data is missing” message appears on screen.
The vehicle may exist but may have been deactivated or set as a “Non-Company Vehicle” by a user.
Open the Vehicles page in TranzTacho, and display these vehicle types by ticking the checkboxes at the bottom of the page when searching for the vehicle.
If you can find the vehicle following the steps above, then reactivate the vehicle and/or reset as “Company Vehicle” to allow upload to proceed.
Add a new vehicle if the vehicle does not exist on the system. You can do this by clicking “New” from the Vehicles page in TranzTacho.
The existing driver name may be different than the name on the driver card.
The existing name should be identical to the driver card name to be recognised as the existing driver.
Exit the driver creation form and update the existing driver name through TranzTacho Web before uploading the driver file again.
If done correctly you should not be prompted to create the driver again.
The existing driver card number may not be a close enough match to the number on the driver card.
All digits of the driver card number (with the exception of the last 2 digits) must match the new driver card number to be recognised as the existing driver).
Update the existing driver card number through TranzTacho Web before uploading the driver file again.
If done correctly you should not be prompted to create the driver again.
The vehicle exists but the user cannot see it due to depot permissions.
You may need to have your permissions changed in order to have visibility of the vehicles in the depot to which this vehicle is assigned.
Alternatively your Client Administrator or other user with permissions to all depots, can reassign this vehicle to any depot to which you have visibility.
The vehicle may be inactive or a “Non Company Vehicle”.
In the Vehicle management page, you should check the “Show Inactives” and “Show Non-Company” vehicles check boxes at the bottom of the Vehicle Management page, when searching for a vehicle.
Reactivate and reset to “Company Vehicle” if you appropriate.
The driver exists but the user cannot see it due to the depot permissions of the user.
You need to have your permissions changed in order to have visibility of the drivers in the depot to which this driver is assigned.
Alternatively your Client Administrator or other user with permissions to all depots can reassign this driver to any depot to which you have visibility.
The driver exists but you cannot see it due to the status of the driver.
The driver may be inactive. In the Driver management page, you should check the “Show Inactives” check box at the bottom of the Driver Management page, when searching for a driver.
Panasonic scanner- Tachograph charts are jamming or displaying incorrectly when scanned
The Panasonic utility file may need to be set to “On” on the users pc. If you do not have this file Tranzaura can send it to you via TeamViewer, email etc. There is a different utility file required for both the KV-S1025C and KV-S1026C models.
A number of settings may also have to be made on the Panasonic scan page that opens during the Local App scanning process, and prior to pressing the Scan/Start button.
See “Upload of Analogue Chart (Panasonic Scanner-Initial Setup)” video for more details. The video is available on this website support page.
The scanners rollers may also need to be cleaned using roller cleaning paper.
Brother flatbed scanner – Tachograph charts are not displaying correctly when scanned.
The scanner settings are incorrect.
See “Analogue Scanning (Brother Flatbed Scanner)” video for more details. This video is available on this website support page.
The driver has not been created, or has been deactivated.
Ensure your permissions allow you visibility to the depot to which this driver is assigned.
Search TranzTacho “Drivers” page for the driver. (Ensure “Show Inactives” is checked at the bottom of the page).
Reactivate the existing driver if found. Otherwise create a new driver.
The vehicle has not been created, has been deactivated or is a “Non-Company” vehicle.
Ensure your permissions allow you visibility to the depot to which this vehicle is assigned.
Search Tranztacho “Vehicles” page for the vehicle. (Ensure “Show Inactives” and “Show Non-Company” vehicles are checked at the bottom of the page).
Reactivate and reset the existing vehicle as “Company Vehicle” if found. Otherwise create a new vehicle.
The software drivers have not installed successfully.
Normally the software drivers required by the smartcard reader we supply/recommend are automatically downloaded upon connection of the device to the computer, but sometimes this can fail due to IT restrictions on the client side, or other local computer issues.
When the software drivers have installed correctly you should see a green light illuminate on the device. If you do not see this light the software drivers have not installed correctly. This is not an issue with the TranzTacho software, but a connection issue between the device and the computer itself. Until the software drivers have installed correctly no software package can read from this device.
It is recommended that you retry connecting the device to all available USB ports. If you are receiving a message saying you require administrator privileges to install the software drivers, then you should contact your IT department. If the software drivers still fail to download you can contact Tranzaura and we will try to assist you in resolving this issue.
Once the smart card reader has been recognised by your computer it should be visible in the Tranztacho Local App “Settings” window.
The USB lead could be faulty, the USB computer port may be faulty, the batteries may be low or the device itself may be faulty.
Try connecting the device to another port on the pc/laptop.
Try replacing the batteries.
Try another USB lead.
If the device has a removable SD card try inserting the card directly in the SD port of the pc/laptop (you might need an adapter if your pc/laptop does not have an SD card port). If all these options have been tried, try connecting to another pc/laptop to see if it is recognised.
If the device is in working order it should be recognised like any other hard drive by your computer.
This device should have the “DigiConnect” software installed before use.
You should have this software on a disc that came with the product. If not it can be downloaded from the Tachosys website.
The Digifob pro unit will not appear as a regular storage device (hard drive) on your computer.
The “DigiConnect” software when configured correctly downloads driver and VU files from the Digifob Pro (when plugged into the computer and connected), and places them in a folder on your computer.
You then need to browse this folder for files during the TranzTacho upload process.
Alternatively a new Tachosys product “DigiCompanion” (also available from the Tachosys website can recognise the Digifob Pro as a storage device from which you can manually extract the files, to a folder of your choice.