Why It’s Important
Let’s break down what happens when we in the transportation industry don’t reward compliant drivers while keeping would-be slackers on the right path. To begin, let’s look at two main types of drivers you’ve probably encountered:
Conscientious Colin- This bloke is the kind you want to clone: he seems to take compliance just as seriously as you do, and he takes the right amount of time on safety checks. His paperwork comes in complete and correct (you almost want to call him Complete and Correct Colin, but that’s a bit long).
Because Colin has reported accidents or other items that help you meet compliance, you know he’s an honest, stand-up guy when it comes to safety.
Reckless Ron- Here’s a guy you need to target. He checks off boxes on his safety checklists, but he doesn’t really do the inspections. You’ve gotten complaints about his driving, and on the down-low, other drivers will be concerned about his reckless behaviour.
Say you use a company e-mail or texting system to send messages addressed to “all drivers.” You give a generic reminder to spend enough time on safety checks, to use certain precautions when driving, etc.
How will each driver react?
- Will realise that his faithful attention in these areas isn’t being noticed. While he may not crave a Safety Award, he doesn’t want to be reminded to do the things he already does.
- Will recognise that not all messages sent his way are for After a while he’ll just delete these e-mails.
- That means Colin may not get new information, updates, or specific announcements that he needs.
- You may have turned a conscientious driver into a complacent one. Wouldn’t it have been a good idea to thank Colin for his efforts?
- Will see these e-mails and maybe skim them. But he already has his system for responding—spending one minute checking all the boxes without doing the safety checks and bluffing his way through.
- Won’t think he’s specifically targeted (which he really isn’t). In his mind, maybe these messages are for people who don’t even check the boxes—boy are they dumb!
- Won’t improve at all and won’t help your company be compliant.
- Ron is at a greater risk of having an incident which could damage your business.
What Is Individual Communication?
OK, but how do you treat these drivers as individuals? First, you need tools to prevent shortcuts or faking. You also need information on who’s being conscientious and who’s being reckless.
Once you get this data, the first thing is to communicate with Colin. This can include a quick, individualised message from time to time thanking him. You may include cash bonuses, gift cards, etc.
But getting to the safety messages themselves, here are some guidelines for treating your drivers as individuals and getting the results you want:
- Address your communications to specific drivers. Send messages they’ll know specifically apply to them, that can’t possibly be generic.
- Send reminders, warnings, and rebukes only to those drivers who need them. This means they’ll know they’re being singled out, which means you know who’s doing what.
- Send as-needed documents, diagrams, or videos showing how to be safe and compliant.
- Be personable and natural, making it clear you generated the message, presenting yourself as a real person.
Basically, these strategies do two things: one, they help you develop Reckless Ron into a Conscientious Colin. Two, they ensure that Colin won’t backslide into recklessness. Both of these drivers basically want the same thing, to be treated like people.
Ron’s sloppy behaviour is a reaction to feeling as though he’s a faceless cog in a big machine—he’s exploiting that to his advantage. Colin could become a Ron under the wrong circumstances. All each of these guys need is to be treated as part of a team, as humans with free will, whose good work will be rewarded.
To find out more download our eBook 7 Steps To Getting the Most From Your Drivers, Keeping them Safe and Compliant and Engaged